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Support and help for using Baskerville is provided by your site representatives. Please see the relevant section below for how to request assistance.

University of Birmingham

The IT Service Portal is your route to requesting help and support, or for logging faults. Please open a Other BEAR Request, making it clear that your request concerns Baskerville.

The Rosalind Franklin Institute


The Alan Turing Institute

If your access to Baskerville is through the Turing please contact the Research Compute Platforms team at for help and support.

Diamond Light Source



Those accessing Baskerville through an EPSRC scheme, such as an EPSRC Access to HPC call, should request help or support from the University of Birmingham by emailing

Last update: September 29, 2021